Back to work
Clear
An appointment flow that coordinates availability, reminders and follow-up without making the team work for the calendar.
Sample case — replace with approved material before publishing.
The challenge
Appointments arrived through several channels and the team spent time confirming, rescheduling and recovering newly available slots.
What we built
We connected calendars, capacity rules and customer communication in a flow that keeps human control where it matters.
- Automate confirmations without hiding special cases.
- Let customers reschedule without starting another conversation.
- Measure actual capacity, not just empty calendar slots.
Outcome
- Less repetitive coordination for the team.
- A clearer journey for every customer.
- Demand and capacity visible in one place.
Technology
- Edge Functions
- Calendar APIs
- Supabase
- Transactional email
Next casePulse
